Helping Companies Elevate
The Customer Experience
Leading Actionable Workshops & leadership training
Helping Companies Elevate
The Customer Experience
LEADING ACTIONABLE WORKSHOPS & LEADERSHIP TRAINING
Your Leadership Trainer & Customer Experience Designer
Emilia’s thoughtful preparation and expert facilitation of our GTM alignment workshops sparked meaningful dialogue between our Sales and Delivery leaders. She helped us better understand our roles in shaping the customer experience and surfaced clear opportunities for growth. Her deep customer success expertise brought an invaluable outside-in perspective that resonated with our team as we work to elevate every stage of the customer journey.
Your Leadership Trainer & Customer Experience Designer
“Emilia’s thoughtful preparation and expert facilitation of our GTM alignment workshop sparked meaningful dialogue between our Sales and Delivery leaders. She helped us better understand our roles in shaping the customer experience and surfaced clear opportunities for growth. Her deep customer success expertise brought an invaluable outside-in perspective that resonated with our team as we work to elevate every stage of the customer journey.”
Head of Delivery, Twelve Consulting
Services
Leadership Coaching
Interactive 1:1 and small-group coaching to build confident, customer-focused leaders in a psychologically safe environment.
Learn moreCustomer Lifecycle Management
Turn your customer journey into a growth engine with proven CX frameworks, measurement, and playbooks.
Learn moreKeynote Speaker & Emcee
Inspiring talks and expert moderation for B2B events—stories of resilience, growth, and customer-centric leadership.
Learn moreCustom Workshops & Training
Tailored sessions with real-life scenarios, role-plays, and guides your teams can apply immediately.
Learn moreServices
I help companies build confident, customer-focused leaders with coaching that drives real results. The interactive and private one-on-one and small group experiences enable leaders to reach their full potential in a psychologically safe environment.
Turn your customer journey into a growth engine with proven CX strategies. As an MBA Level Educator in this field, I have helped hundreds of companies reimagine journeys that lead to both revenue and customer success.
With 25+ years leading in global B2B SaaS startups, I bring stories of resilience, growth, and transformation to the stage. As both a keynote speaker and emcee, I create an uplifting atmosphere where audiences feel seen, inspired, and ready to take bold action, driving growth for themselves and their organizations.
Equip your Go-to-market leaders and teams with practical frameworks to execute strategy and scale success. Each program is tailored to your company needs with real-life scenarios, role-plays, and guides that have lasting impact on your customers and revenue.
Partner with Emilia D’Anzica to drive customer-first leadership and execution.
- 120+ Workshops facilitated
- 5,000+ Leaders trained
- 60+ Keynotes & emcee
- MBA-level Educator & advisor
Emilia D’Anzica
Educator, Keynote Speaker, Coach
I grew up in my family’s pizzeria in Naples, Italy and then in Kelowna, British Columbia, where I learned early that listening, empathy, and genuine customer service can turn everyday interactions into lasting relationships. Those lessons became the foundation of my 25+ year career leading customer success and growth initiatives at Silicon Valley-based companies like WalkMe (now SAP), Jobvite, and Copper.
Today, I bring that same passion for people and outcomes to my work as a keynote speaker, coach, and workshop leader. I specialize in customer experience workshops, customer journey mapping, and enabling B2B professionals to build the leadership skills that drive both personal success and revenue growth.
Based in the San Francisco Bay Area, I’ve helped shape the B2B SaaS landscape through go-to-market strategy, customer success leadership, and growth enablement. Along the way, I authored Pressing ON as a Tech Mom, became a proud advocate for women in tech, and delivered professional development programs and university lectures around the world. I also started from scratch two successful seven figure firms, GMA, a Customer Success Academy and Growth Molecules Advisory Firm which both sold nearly five years later to larger companies. Both thrive today making impact on B2B SaaS firms.
My work has been recognized with honors including the CX Hall of Fame and Thinkers360’s Top Global Thought Leaders list. But what matters most to me is impact, sparking clarity, resilience, and transformation in the teams and leaders I work with.
I am also a volunteer Board Member at a public high school and have been involved in public school advocacy for nearly 20 years. I am a Court Appointed Special Advocate for children who have been removed from their homes. I also sit on a Strategy Board for a Community club.
Today I am a advisor and coach to companies and professionals seeking to grow the triple bottom line: Company mission, people development, and revenue growth.
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